MetLife Insurance Review 2026Employees seeking group life and workplace benefits offered through an employer
MetLife, Inc. is one of the largest insurance and employee-benefits companies in the United States, tracing its roots to the Metropolitan Life Insurance Company founded in 1868 and headquartered in New York City. Today its life business is centered on group and workplace coverage — such as group life, dental, vision, disability and accident insurance — offered largely through employers. In 2017 MetLife separated much of its U.S. individual retail life and annuity business into the independent company Brighthouse Financial.
MetLife at a Glance
Founded
1868
Headquarters
New York, NY
AM Best (financial strength)
A+
J.D. Power (satisfaction, approx.)
784
Coverage & Products
- ✓Group term life insurance
- ✓Group permanent life insurance
- ✓Dental insurance
- ✓Vision insurance
- ✓Disability insurance
- ✓Accident and health insurance
- ✓Annuities
- ✓Employee/group benefits
Plan Features
Pros
- +Large, long-established insurer with deep experience in workplace and group benefits
- +Broad range of coverage lines that can be bundled through a single employer plan
- +Well-developed online account management and claims tools
- +Extensive nationwide dental and provider networks
Cons
- −Individual retail life insurance options are limited following the 2017 Brighthouse Financial spin-off
- −Best pricing and access typically require enrollment through an employer group plan
- −Product availability, features and cost vary significantly by employer and state
- −Less oriented toward direct-to-consumer individual life shoppers than some competitors
MetLife — Frequently Asked Questions
Is MetLife a financially strong insurance company?
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MetLife carries an A.M. Best financial-strength rating of A+. A.M. Best ratings measure an insurer's ability to meet its ongoing policyholder obligations; ratings of A- and above are considered "excellent" or "superior." This reflects claims-paying ability, not price or customer service.
How is MetLife's complaint record?
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The NAIC Complaint Index is published primarily for property-and-casualty lines; for MetLife, check the NAIC Consumer Insurance Search and your state department of insurance for complaint data specific to the product and state you're considering.
How do I get a quote or contact MetLife?
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You can request a quote or reach MetLife at metlife.com or by phone at 1-800-638-5433. Rates depend heavily on your individual profile (location, age, history, coverage), so compare at least three quotes before deciding.
Compare Life Insurance
Rachel Kim
Editorial Lead, Life & Retirement
This article was researched and written by the Cover Forge USA editorial team against federal sources (NAIC, CMS, FEMA, DOL, SSA, state DOIs) and standard policy forms. Bylines organize content by topic — they do not assert individual licensure. See our editorial-policy for details.
Reviewed June 2026
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